Returns & Exchanges
Due to the perishable nature of our dairy products, Cabot Creamery cannot accept physical returns of cheese or butter; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon arrival, please immediately inspect your shipment for any signs of spoilage, container damage, or temperature issues that may have occurred during transit.
Document Issues
If your product is unsatisfactory, take clear photographs of the item, the packaging, and the shipping label to help our quality assurance team process your request.
Contact Customer Care
Email our support team within 48 hours of delivery with your order number and photos to initiate a claim for a refund or a replacement shipment.
Resolution Process
Our team will review your claim within 3-5 business days and, if approved, will issue a credit to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing